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Telstra's Mobile Interruption Affects Australian Network
- May 25, 2018 -

On Monday morning, Telstra's mobile network service, the largest telecommunications company in Australia, was interrupted again, causing customer dissatisfaction. This is the second time this year the company has experienced a nationwide network service disruption and services have only gradually recovered in the afternoon. Telstra stated that they are looking for the source of the problem.


According to the Australian Broadcasting Corporation report, on Monday morning, Australian network monitoring website discovered Telstra's massive network disruption problems in Brisbane, Sydney, Melbourne, Adelaide and Perth, and other densely populated areas.

Even the website of Telstra's own report service disruption did not work, causing widespread dissatisfaction.


National Australia Bank and the Federal Bank also said that their EFTPOS card service was also affected.

Telstra said that they are trying to identify the reasons for the disruption of voice and data services for 3G and 4G mobile phones in Australia. However, they said that the emergency call number “000” should not be affected because the calls can be connected through other operators’ networks.

The company responded to customer complaints on Twitter saying that due to the impact on 4G mobile voice and data services across the country, people switched to 3G, which also caused congestion in 3G services.


Mobile voice and data services have returned to normal levels. We’ll closely monitor network stability and performance and continue supporting our customers to restore their services. We’re again deeply sorry for any disruption as we know how customers rely on our mobile services.”



At 12:16 a.m. Eastern Time, Telstra said the situation is improving. An hour later, Telstra tweeted that the amount of voice and data traffic is approaching "normal daily levels," but the root cause is still being investigated.

On May 1st, Telstra had similar incidents, with nationwide mobile network service disruption, resulting in thousands of customers unable to make or receive calls within hours.

The government is currently investigating the “000” service disruption that happened on Telstra on May 4. At that time, emergency telephones in many areas of the country could not be connected.

Before noon time, Telstra's stock price dropped by 1.4% due to the disruption in service, to a record low of 2.81 Australian dollars per share in seven years.